Maison Governance

Privacy Policy

Last Updated: September 2026 • Florence Atelier & Worldwide Operations

1. Commitment to Client Confidentiality

DNORA Luxury House ("we", "our", "us") holds our patrons' privacy with the utmost reverence. This Privacy Policy details how we collect, store, and utilize information provided across our digital maison and global client concierge.

2. Information We Collect

When you purchase a handcrafted silhouette, create an account, or contact our Concierge via WhatsApp, we collect:

Contact details: Name, email address, phone number, and delivery address.
Order specifics: Purchased silhouettes, artisan color variants, and transaction receipts.
Device diagnostics: Browsing preferences and authenticated session credentials.

3. Protection & Encryption

All customer sessions and payment exchanges are protected via 256-bit cryptographic encryption. Payment details (credit card tokens and UPI identifiers) are never stored in plain text on our servers.

4. Client Rights & Inquiries

You maintain the absolute right to request an export or complete deletion of your profile data. To exercise this right, contact our Data Protection Officer at concierge@dnora.it or via WhatsApp at +91 90160 47308.